Our Returns Policy includes the rights you have under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'
If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return if Très Bon Vin is at fault. That is, if the wrong product is delivered or there is a fault with the product. In all other circumstances, including change of mind, the delivery charge will be deducted from the refund to the customer.
Proof of purchase must be provided to obtain a refund/exchange and the product must be in a saleable condition. Saleable condition is defined as:
- Packaging is not damaged and in original condition.
- No heat damage.
Please contact us by email (firstname.lastname@example.org) with request for returns/refund and include supporting information.